Built for Cityworks & Trimble Unity Maintain

AI-Powered 311
for Modern Cities

Let residents report issues 24/7 through a conversational AI chatbot. CivicBot creates service requests directly in Cityworks or Trimble Unity — with geocoding, photo analysis, and zero staff involvement.

Start 30-Day Free Trial See how it works →

Integrates with

Cityworks AMS Trimble Unity ArcGIS

cityofexample.gov — CivicBot

🏙️ City of Springfield — Service Requests

Hi! I'm CivicBot 👋 Upload a photo and I'll identify the issue, or tell me what you'd like to report.

📷 [photo attached]

🤖 AI Analysis

Streets: Pothole Report 95% match

Streets: Road Damage 70% match

Pothole Report — that's it!

Got it! What's the address? 📍

106 Main St, American Fork

✅ Request Submitted!

#SR-133376

📍 Mapped in Cityworks · 📷 Photo attached · 💬 Comments saved

Submit another No, thanks

How it works

Live in minutes.
No IT project required.

Set up your CivicBot in under 30 minutes. No code, no IT tickets, no procurement delays.

⚙️

Connect & Configure

Enter your Cityworks URL and API credentials. CivicBot pulls your service request types automatically. Select which ones residents can submit.

🔗

Embed on Your Website

Copy one line of code and paste it on your city website. The chat bubble appears instantly. Share the standalone link anywhere — social, email, QR codes.

✅

Residents Report, You Respond

Residents submit issues 24/7. Service requests appear directly in Cityworks with the address geocoded, photo attached, and details in comments. Zero data entry.

Features

Everything you need.
Nothing you don't.

Built specifically for public works, utilities, and municipal operations teams.

🤖

AI Photo Analysis

Residents upload a photo and Claude AI instantly identifies the issue type from your configured SR templates. Top matches shown with confidence scores.

Claude AI

📍

ESRI Geocoding

Every address is geocoded via ESRI World Geocoder and projected into your city's coordinate system. SR appears pinned on the correct spot in Cityworks.

ArcGIS

🔌

Cityworks API Integration

Direct REST API integration with Cityworks AMS and Trimble Unity Maintain. Creates SRs, attaches photos, adds comments — all in one transaction.

API

✉️

Email Fallback

Don't use Cityworks? No problem. CivicBot packages each submission — SR type, description, address, photo — into a clean email delivered to your team.

No CW needed

🏷️

Custom SR Aliases

Rename any Cityworks SR type to plain language residents understand. "POTHOLE-REPAIR-ASPH" becomes "Report a Pothole." Full control over what residents see.

Admin

📱

Embed Anywhere

One script tag on your city website. Or share the standalone link on social media, in emails, or as a QR code on city vehicles and signs.

No-code

Two ways to use CivicBot

Cityworks user or not —
CivicBot works for you.

Same resident experience. Two powerful delivery paths depending on your tech stack.

Cityworks / Trimble Unity

Full API Integration

Direct integration with your Cityworks AMS or Trimble Unity Maintain instance. Requires Cityworks 23+ or Trimble Unity with Service Request or Citizen Engagement API license.

→ SR created directly in Cityworks via API
→ Photo attached to SR in Cityworks
→ Description added to SR Comments
→ Address geocoded to your coordinate system
→ SR pinned on Cityworks map
→ Caller info in SR Caller fields
→ SR types pulled live from your instance

Any Organization

Email Delivery

No Cityworks? No problem. Configure your SR types manually using plain-language aliases. Every submission is packaged and emailed to your team — ready to action.

→ Submission emailed to your configured addresses
→ Photo attached to email
→ Address with Google Maps link included
→ Caller name, phone, email included
→ SR type and full description included
→ Resident receives confirmation email
→ Custom SR types via alias editor

Pricing

Simple, transparent pricing.
Cancel anytime.

Start with a 30-day free trial. No credit card required to start.

Annual Monthly 2 months free

Starter

$2,000/yr

or $200/month

Up to 100 submissions/mo

Email SR delivery
Photo attachments
AI photo analysis
Custom SR aliases
Embed widget
Email support

Start Free Trial

30 days free.
No credit card.

Full Professional access for 30 days. Set it up yourself in under an hour, or reach out and we'll guide you through it.

Full Professional access No credit card required Cancel anytime Live in under an hour

Start Your Free Trial →

Questions? Email info@centricitygis.com or call Centricity GIS

AI-Powered 311for Modern Cities

Live in minutes.No IT project required.

Everything you need.Nothing you don't.

Cityworks user or not —CivicBot works for you.