This is how we'll set up your CivicBot account and reach you during your trial.
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🔒 You'll use this email and password to log into your CivicBot admin panel.
Step 3 of 5
Connect to Cityworks
Enter your Cityworks or Trimble Unity credentials. We'll test the connection and pull your SR templates automatically.
The base URL of your Cityworks or Trimble Unity instance
Must have SR or Citizen Engagement API license
Testing connection to Cityworks...
⚠️ License requirement: The API user must have a Service Request API or Citizen Engagement API license assigned in Cityworks. Contact your Cityworks administrator to verify.
Step 3 of 5
Configure email delivery
Add the email addresses that should receive service request submissions, and define the SR types residents can report.
Press Enter or comma after each email address. Multiple recipients supported.
Add the types of issues residents can report. Use plain language they'll understand.
Step 4 of 5
Customize your chatbot
Make CivicBot feel like yours. These settings appear in the chat widget residents see.
Shown in the chat header. Defaults to your organization name.
The first message residents see when they open the chat.
Step 5 of 5
Review & activate your trial
Everything looks good? Activate your 30-day free trial — no payment required.
🎉 30-Day Free Trial — Full Professional Access
Unlimited submissions during your trial. No credit card required. We'll reach out before your trial ends to discuss next steps — no pressure, no auto-charges.
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You're all set!
Your 30-day free trial is now active. Here's your embed code — paste it on your city website to go live instantly.